The Course Concept
This one day course focuses on development of the skills and techniques necessary to feel comfortable and enabled within a room full of clients and prospects. This is not a course about ‘the hard sell’, or about techniques to manipulate people.
Our effective and professional trainer will take delegates on a journey that builds the personal skills and confidence necessary to fit into an environment in which they are representing their business, its products and its values. There will be many activities and exercises, which will enable them to take personal action points away that can be used on a day to day basis.
Elements of the Course
- Identification of how ‘emotional intelligence’, with specific reference to self and social awareness, empathy and building relationships, builds trust
- The connection of ‘behaviour’ with ‘results’ – how human beings are attracted to attractive behaviour
- How to make a personal impact without making a conversation feel or sound artificial, obvious or by using ‘selling techniques
- An analytical and practically based observation of the uses of ‘non-verbal language’, and how to develop an understanding of when to approach, and not to approach, a person or group of people
- An examination of the qualities that affect influencing behaviour. How does behaviour and positive language influence people and their decision making processes? We also examine the tactics necessary for generating a natural response
- The session will include a series of interactive ‘role plays’ in which all members of the group will be required to seek out others and engage them
- We share the ways to respond to ‘visual’ people, and how the signs are different to those who are more ‘audio’ or ‘kinaesthetic’ in their outlook
Benefits of Attending
This one day course focuses on development of the skills and techniques necessary to feel comfortable and enabled within a room full of clients and prospects. This is not a course about ‘the hard sell’, or about techniques to manipulate people.
