Office Working: Building Professional Skills Training

Office Working: Building Professional Skills Training

This 5-day training course, “Office Working: Building Professional Skills Training,” equips participants with the essential knowledge to thrive in an office environment. It covers key areas like professional etiquette, time management, and effective communication, ensuring a smooth transition from hands-on fieldwork to administrative roles. Participants will also gain proficiency in office tools, problem-solving strategies, and teamwork, while learning how to set career goals for long-term success. By the end of the course, attendees will be well-prepared to navigate office dynamics and contribute effectively in their new positions.

Building Professional Skills Training Content

This 5-day training course will cover:

Day 1: Understanding the Office Environment & Professional Etiquette

• Introduction to Office Culture
• Professional Etiquette and Communication

Day 2: Administrative and Organisational Skills

• Office Tools & Technology
  • Introduction to office software: Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
  • Overview of office equipment (printers, scanners, phone systems).
• Time Management & Task Prioritisation
  • Using task management tools like Trello, Asana, or Microsoft To-Do.
  • Prioritising tasks and managing workload effectively.
  • Tips for staying organised in a fast-paced office environment.

Day 3: Communication and Collaboration

• Professional Communication
  • Writing professional reports, memos, and proposals.
  • Active listening and interpersonal communication skills.
• Teamwork and Collaboration Tools
  • Working collaboratively with remote and in-office teams.
  • Using collaboration tools like Microsoft Teams or Slack.

Day 4: Problem Solving, Critical Thinking, and Decision-Making

• Critical Thinking and Analytical Skills
  • Analysing problems from multiple perspectives.
  • Developing solutions and presenting them persuasively.
  • Case studies: Office-based challenges and problem-solving strategies.
• Decision-Making in the Office
  • Making data-driven decisions using available tools and resources.
  • Dealing with conflicts and resolving disputes professionally.
  • Role-play scenarios: Responding to challenging office situations.

Day 5: Professional Development & Career Growth

• Career Planning and Goal Setting
  • Setting short-term and long-term career goals.
  • Understanding office career paths and advancement opportunities.
  • Identifying skills gaps and developing a plan for continuous learning.
• Building a Professional Brand
  • Networking within the office environment and building relationships.
  • Creating a professional online presence (LinkedIn).
  • Preparing for performance reviews and showcasing your contributions.

Learning Outcomes

By the end of the course, participants will be able to:

1. Understand and Adapt to Office Culture
2. Utilise Key Administrative and Organisational Tools
3. Communicate Effectively in an Office Setting
4. Collaborate and Contribute to Teamwork
5. Apply Problem-Solving and Critical Thinking Skills
6. Develop a Personal Growth and Career Plan

General Information

This course takes place at 5-7 Museum Place, Cardiff, CF10 3BD. This is a 5-day training course, with each day being 09:30AM to 16:30PM. If this is of interest or if you have any questions please do not hesitate to contact us either by phoning 029 21 156 603 or emailing info@careerchangewales.co.uk.

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