Corporate Training Solution Courses

Practical Project Management

Workshop description

This is a highly participative workshop over a full day, which will enable delegates to:

• Use and apply simple planning techniques
• Demonstrate an understanding of the importance of managing project risk
• Identify, analyse and manage stakeholders
• Develop simple project documentation that can be used to manage and report on project progress

Who will benefit?

• This workshop is suitable for all staff working on projects for the first time, or for an initial Team-Build for a newly built Project Management Team.

Delegates will learn how to:

• Define the scope of a project
• Define Team Responsibilities for the project
• Identify stakeholders and produce a communications plan
• Identify the difference between Risks and Issues, and deal with each effectively
• Plan the project, taking into account stages and milestones
• Close a project efficiently

Workshop Duration: This is a one-day workshop.

This workshop is based on the UK’s Association of Project Management (APM) methodology and the UK’s Office of Government Commerce Prince 2 methodology

Project Management at Work

Workshop description

This two-day workshop builds on the skills, knowledge and experience of the first workshop. It takes a more in depth look at the tools and their applications.

The two days are built around a business simulation that takes the delegates from Inception through to Closure

Who will benefit?

• This workshop is suitable for all staff who have attended the Level 1 workshop or who have a wider experience of working within projects.

Delegates will learn how to:

• Define the scope of a project fully and engage all stakeholders
• Identify stakeholders and produce a robust communications plan
• Plan efficiently using Work Breakdown Structures and Network diagrams
• Proactively identify and manage risks and issues on a daily basis using a RAG profile
• Close a project efficiently
• Plan more complex projects in detail with confidence
• Understand the need to work and manage external suppliers efficiently
• Identify and plan actions to manage risk
• Implement robust change control procedures
• Closing down a project
• Understanding how Six Sigma and Project Management methodologies work together

Workshop Duration: This is a two-day workshop.

This workshop is based on the UK’s Association of Project Management (APM) methodology and the UK’s Office of Government Commerce Prince 2 methodology.

Advanced Techniques in Project Management

Workshop description

This two-day workshop builds on the skills, knowledge and experience of project managers and gives them a safe environment in which to discuss and practise a range to tools and techniques that will enable them to deliver successful projects on time, to budget and to quality

Who will benefit?

• This workshop is suitable for all staff who have attended the Level 2 workshops or who have extensive experience as project managers already.

Delegates will learn how to:

• Utilise the ‘Forced Pairs’ techniques for actively involving stakeholders in defining the scope of a projects
• Learn techniques to manage sponsors and stakeholders professionally
• Learn how to negotiate with confidence to forge a win win outcome with internal and external suppliers, stakeholders and sponsors
• Manage people more efficiently within projects and motivate them to achieve great things
• Understand the differences between Change Management and Project Management and lead people through change
• Define and utilise the power of Critical Path Analysis to reduce the time frame for projects
• Manage budgets efficiently so that projects don’t waste money or resources

Workshop Duration: This is a two-day workshop.

This workshop is based on the UK’s Association of Project Management (APM) methodology and the UK’s Office of Government Commerce Prince 2 methodology.

Practical Project Management

Workshop description

This is a highly participative workshop, which will enable delegates to:

• Use and apply planning techniques
• Demonstrate an understanding of the importance of managing project risks
• Identify, analyse and manage stakeholders
• Develop simple project documentation that can be used to manage and report on project progress

Who will benefit?

• This workshop is suitable for all staff working on projects for the first time, or for an initial Team-Build for a newly built Project Management Team.

Delegates will learn how to:

• Define the scope of a project
• Define Team Responsibilities for the project
• Identify stakeholders and produce a communications plan
• Identify the difference between Risks and Issues, and deal with each effectively
• Plan the project, taking into account stages and milestones
• Close a project efficiently

Workshop Duration: This is a one-day workshop.

Organising Events and Exhibitions

About The Workshop

The workshop has been designed to be as ‘Life Like’ as possible, with real scenarios, problems and solutions.  It is very practical and delegates can use all information and handouts as soon as they get back to the office the next day. This concise workshop covers all aspects of events management from venue finding, marketing and promoting your event, managing event staff and suppliers, to carrying out risk assessments, designing times lines, implementing corporate social responsibility and evaluating your event.

Skills Covered

• Lateral thinking
• Planning
• Creativity
• Organisation
• Attention to detail
• Communication
• Negotiation
• Time Management
• Multi Tasking

Topics Covered in this Workshop

• An introduction to event management
• Developing an event strategy
• The objectives and evaluation process
• Identifying target audiences
• The event format and programme
• Financial management
• The communications mix
• Celebrities and sponsorship
• The event itself – do’s and don’ts
• The contingency plan

Delegates will develop a clear understanding of the role and importance of events in the overall communications mix and will feel confident in organising large and small events in an individual or team environment.

Suitable For: This workshop is suitable for all individuals who may have to organise events, exhibitions, conferences or trade fayres

Workshop Duration: This is a 2-day or 3-day high impact and highly experiential workshop

Planning, Organising & Control

Workshop description

This two-day workshop takes a more in depth look at the tools and their applications.

The two days are built around a business simulation that takes the delegates from Inception through to Closure

Who will benefit?

• This workshop is suitable for all staff who have a wider experience of working within projects – whether that is Event Management al Project Management

Delegates will learn how to:

• Define the scope of a project fully and engage all stakeholders
• Identify stakeholders and produce a robust communications plan
• Plan efficiently using Work Breakdown Structures and Network diagrams
• Proactively identify and manage risks and issues on a daily basis using a RAG profile
• Close a project efficiently
• Plan more complex projects in detail with confidence
• Understand the need to work and manage external suppliers efficiently
• Identify and plan actions to manage risk
• Implement robust change control procedures
• Closing down a project
• Understanding how Six Sigma and Project Management methodologies work together

Workshop Duration: This is a two-day workshop.

This workshop is based on the UK’s Association of Project Management (APM) methodology and the UK’s Office of Government Commerce Prince 2 methodology.

Getting to Win Win

Event description

This is a highly participative event that explores:

• Power issues in teams and partnerships
• How to influence a manager or others in authority
• How to prepare for negotiations more effectively and build confidence
• Staying in control when negotiating, and avoiding manipulation
• Language patterns that unblock resistance in others
• The dynamics of influencing and negotiating

The two-day’s provide an opportunity to practise a variety of tools and techniques

Who will benefit?

• This event is suitable for anyone wishing to improve his or her negotiating, influencing and communication skills.

Delegates will learn how to:

• Develop the skills that earn attention, co-operation and trust
• Expand their own influencing style and flexibility
• Negotiate with others confidently and effectively
• Perceive situations from many points of view and choose the best approach.
• Identify their own style and use that to help negotiate and influence others

Workshop Duration: This is a two-day workshop

Coaching for Peak Performance

Event description

This is a practical workshop that enables delegate to grow their natural coaching capabilities by:

• Developing an understanding of the world of coaching
• Using basic coaching concepts and strategies
• Understanding and calibrate your current skills as a coach
• Creating easily the coach to coachee alliance
• Building rapport fast
• Knowing how to create supportive relationships
• Exploring coaching strategies for organisations

Who will benefit?

• Managers or team leaders who need to coach or mentor to improve employee performance
• This event will also benefit individuals who wish to start on the career path of Business Coaching

Delegates will learn how to:

• Stay on track using coaching tools and strategies
• Create and support relationships where creativity, discovery and curiosity achieve goals
• Support others make progress towards goals using structure and accountability
• Facilitate positive options from the person/organisation you are working with
• Use coaching in appraisals and for the management of teams
• Use feedback to feed forward growth and learning
• Harness power of silence and how it helps listening

Workshop Duration: This is a two-day workshop.

Managing Sress Safeley

Workshop Description

Stress is a well-known trigger for depression and it can also affect your physical health. So it’s important to identify the causes of stress in your life and try to minimise them.

Any sort of loss, from bereavement, divorce and separation to a child leaving home, cause’s stress, as do long-term illness and disability.  But things such as marriage, moving house, a new job and holidays have quite high stress ratings too.

In work, worrying about deadlines or about not being up to the challenges of a particular task can cause stress.

Who will benefit?

For anyone who wants to improve there well being in terms of managing their stress load, or that of others.

Delegates will learn

• Identification of stress and the origins of the stress response.
• The effect of stress on the health of the individual.
• Identification of personal stress factors and personality types.
• Life style examination with relation to stress management.
• Behavioural patterns and their effect in stress management.

Key benefits

• Reducing the stress in your life will help in ensuring you not only become more productive in a workplace environment but also stay alive longer!

Workshop Duration: This is a one day workshop

Creative Thinking

Workshop description

Sometimes our thinking gets stuck and we need to find unusual and different ways of getting round a problem. This 1-day course provides some those techniques. A number of different techniques are introduced and practiced during the day. It is common for individuals to like and enjoy some of the techniques and find others difficult. The purpose of the course is to provide a wide choice of options.

Who will benefit?

Any delegate wishing to explore and expand the range of tools and techniques for creative thinking.

Delegates will learn how to:

• Creative Thinking
  • What is Creative Thinking?
  • Your Mind
• Preparing for Creative Thinking
  • Equipment
  • Yourself (and Others)
• The Techniques
  • Techniques Funnel • Individual Techniques in the Funnel
• Left Brain Techniques
  • Not-ing • Musts and Wants • Boundary Relaxation
• Right Brain Techniques
  • Faerie Pictures
  • Objet d’art
  • Similes
  • Dictionary
  • Mottoes and Sayings
• Sorting Technique
  • YNW
• References

Workshop Duration: This is a two-day workshop.

All About Talent Management

Workshop description

This is a highly participative workshop, which will enable delegates to:

• Understand what is meant by Talent Management
• Learn how to identify and stream the talent in their organisations
• Plan and implement a successful Talent Management programme for their organization
• Overcome resistance to Talent Management and Talent Development
• Be able to use a range of tools to develop the talent pool efficiently and effectively

Who will benefit?

• This workshop is suitable for all staff working within HR departments that need to be able to identify and develop the top people working in their organisations.

Delegates will learn how to:

• Define the scope of a project and its suitability for their organisation
• Define how the organization perceives talent
• Identify which people within the organization should be classed as ‘Top Talent’
• Define an action plan each individual to enable them to grow and develop
• Work with senior stakeholders to gain buy-in, trust and understanding for Talent Management
• Manage the expectations of individuals identified as ‘Top Talent’ and manage the motivation of those not chosen.

Workshop Duration: This is a two-day workshop.

Setting up World Class Performance Management Systems

Workshop description

This is a highly participative workshop, which will enable delegates to:

• Define Performance Management and its use within your organization
• Implement a robust and world class Performance Management system that fully integrates with the business or operations side of your organization
• Plan the implementation and delivery of a Performance Management roll out
• Identify the correct use of software tools that will support the process
• Put together a strategic plan for presentation to senior managers on the advantages and benefits of Performance Management systems
• Write a Communications Strategy for the organization outlining the benefits of Performance Management

Who will benefit?

• This workshop is suitable for all staff working within a strategic HR department or those individuals who have recently been promoted into such a role.

Delegates will learn how to:

• Define the scope, cost, time and quality of a the project
• Define what Performance Management means to their organization
• Define and write the Performance Management strategy concentrating on tangible business or operational benefits
• Define and write the Communications Plan for delivery to the organization and enable ease of implementation and decrease possible resistance to change
• Use a Standard Bell Curve to plan a fair, open and honest Performance Management grading system
• Ensure quality and consistency of Performance Management results across the organization
• Use the Top Ten Drivers for Performance Management to best use

Workshop Duration: This is a three-day workshop.

Becoming a Better Manager

Workshop Description

This is a 2-day Transformational Workshop designed to give supervisors and first line team leaders the skills required to manage a group of people for the first time. The workshop is a highly interactive and is run using experiential and transformational learning techniques.

This gives the delegates a safe environment in which to learn and practise the skills and knowledge safely.

Workshop Outline

• Developing Emotional Awareness
  • Daniel Goleman has indicated that Emotional Intelligence is a major contributing factor in the success of leaders and managers at all levels.
• Communications skills
  • This section will concentrate on Transactional Analysis as developed by Eric Berne
• Fundamental principles of leadership
• Leading by example
• Overcoming negative attitudes, under performance and de-motivation
• Developing your self to achieve continual professional development… what are the next steps?

Who should attend

Any one moving into or already in a first line leadership role (Team supervisors, Team leaders, Team managers etc)

Key benefits

• Management skills are different from leadership skills, anyone who manages people will also be required to lead them and motivate them.

• By giving your leaders and managers the right skills to do the job they will be more able to motive and lead.

Workshop Duration: This is a two-day workshop.

Building High Performance Teams

Event description

This is a highly participative 2-day event, which will:

• Create an environment where team dynamics and evolution take place
• Introduce delegates top the structure and knowledge of team evolution and team dynamics
• Study the behaviours, skills and capabilities, attributes and beliefs to team leading
• Engage delegates in action activities to stimulate learning of skills
• Demonstrate the strategy of ‘decisive decision making’ that reflects a true appreciation of all the consequences that may arise
• Establish a framework of team coaching skills to support planning, delegation and team buy-in to achieve team objectives using the resources available
• Provide an appreciation of diverse team thinking styles and what can be done to harness talent within the team and release the peak potential of all involved

Who will benefit?

• This event is suitable for anyone working within, or leading a team.

Delegates will learn to:

• Demonstrate an in-depth understanding of team evolution and the management of teams
• Build for themselves and environment where successful team evolution can take place
• Work within a team to their full potential
• Establish their own style of thinking within a team that reflects who they are and supports the growth of other team members
• Get people on side and keep them on side
• Craft successful plans, delegate work and achieve team objectives using behaviour and language cues that pioneer members of the team to be the best they can be, resulting in raising desired personal ownership and accountability
• Identify within a team exactly what is going on and create the right stimulus to move the team forward

This event utilises a psychometric assessment to focus and improve delegate’s communications skills.

Running Effective Meetings that Save you Time

Event description

This event will help delegates to decide when to have meetings, consider the cost of meeting and explore other methods of communication.

Delegates will work on the planning of meetings to meet objectives of informing, creating, problem-solving and collective decision-making. They will write agendas to shape meetings and set rules for the conduct of meetings.

Who will benefit?

• Anyone who wishes to improve their skills in planning and managing meetings.

Delegates will learn to:

• Procure a meeting with effective outcomes, agreed actions with accountability
• Communicate to all attendees expectations, contribution and roles
• Take up the role of chair and demonstrate key skills of decisions making and agenda management
• Learn the process of effective meetings: preparation, effective chairmanship and meeting behaviour, planned follow-up, clarity about “content” and “process”, taking care of essentials such as the environment
• Demonstrate effective time planning, pre and post meeting administration and follow-up
• Avoid turning meetings into problem-solving session, keeping to the agenda

Workshop Duration: This is a one-day workshop.

Improving your Communication Skills

Event description

This two-day Communication Skills Workshop provides participants with the opportunity to understand how communication works and how to communicate with confidence and flair.

It will also look at the cultural difference between people of different nationalities when communicating.

Who will benefit?

• Anyone who wishes to improve their communication skills and develop a great rapport with others.

Delegates will learn to:

• Procure a meeting with effective outcomes, agreed actions with accountability
• Communicate to all attendees expectations, contribution and roles
• Take up the role of chair and demonstrate key skills of decisions making and agenda management
• Learn the process of effective meetings: preparation, effective chairmanship and meeting behaviour, planned follow-up, clarity about “content” and “process”, taking care of essentials such as the environment
• Demonstrate effective time planning, pre and post meeting administration and follow-up
• Avoid turning meetings into problem-solving session, keeping to the agenda

Workshop Objectives

• Understanding how communications work
• Gaining active listening and responding skills
• Seeing things from other points of view
• Managing your assumption more effectively
• Understanding your own strengths
• How others may see you
• Looking at body language
• Increasing confidence
• Difficult people or situations
• Filling up your communications tool kit

Workshop Duration: This is a two-day workshop.

Essential Coaching and Mentoring Skills for Managers

Event description

This is a practical workshop that enables delegate to grow their natural coaching capabilities by:

• Developing an understanding of the world of coaching
• Using basic coaching concepts and strategies
• Understanding and calibrate your current skills as a coach
• Creating easily the coach to coachee alliance
• Building rapport fast
• Knowing how to create supportive relationships
• Exploring coaching strategies for organisations

Who will benefit?

• Managers or team leaders who need to coach or mentor to improve employee performance
• This event will also benefit individuals who wish to start on the career path of Business Coaching

Delegates will learn how to:

• Stay on track using coaching tools and strategies
• Create and support relationships where creativity, discovery and curiosity achieve goals
• Support others make progress towards goals using structure and accountability
• Facilitate positive options from the person/organisation you are working with
• Use coaching in appraisals and for the management of teams
• Use feedback to feed forward growth and learning
• Harness power of silence and how it helps listening

Workshop Duration: This is a two-day workshop.

Improving Employee Performance

Event description

Put simply, performance management helps organisations to get the best out of their employees, and for employees to get the best out of the organisations they work in. It is an approach to managing the business, focusing on using planning, measuring and reviewing performance as a basis for future action.

This is a three-day experiential workshop.

Who will benefit?

• Senior and Middle managers
• This event will also benefit individuals who wish to know more about the benefits of managing performance at a strategic level.

Delegates will learn how to:

• Understand what is meant by Performance Management
• Be able to state and explain the Performance Equation
• Understand how motivation can help improve employee performance
• Giving and Receiving Feedback
• Understanding the importance of objective setting to ensure improved employee performance
• The Psychological Contract and how it can be used to improve performance
• Learn how to conduct an effective Performance Improvement Discussion

Event Outline

Session 1 – what Performance Management means?

This session will introduce the term Performance Management, and through facilitated discussion will explore what it means to your organisation within the context of strategic, operational and individual terms.

Session 2 – Understand the Performance Equation

Session 2 will introduce and explain the importance of the Performance Management Equation as developed by Prof. John Purcell of Bath University.

The session will concentrate on the pragmatic realities of using the equation within a modern organisation.

Session 3 – Understand how motivation can help improve employee performance

Using the Performance Equation from the earlier session this session looks at the implications of motivation when dealing with performance issues. The session concentrates on using motivation within the real world with reference to well-known motivational models.

Session 4 – Understanding the importance of objective setting to ensure improved employee performance

This session looks at what an objective actually is, and to use objectives to focus and direct employees to improvements in performance. The session also looks at how Strategic and Organisational objectives play an important part in the overall importance of organisational and employee improvement by ensuring that objectives at all levels of an organisation are fully aligned.

Session 5 – Giving and Receiving Feedback

Improving performance is all about effective communication techniques. This fully participative session will concentrate specifically on improving personal communications centred on the issue of employee improvement.

Session 6 – The Psychological Contract within Employee Performance

Session 6 introduces the concept of the psychological contract and how it can be used to develop and improve the performance of both the individual and the organisation at a strategic level.

Session 7 – Learn how to conduct an effective Performance Improvement Discussion

This final session brings together the other 6 sessions in a practical and participative manner to fully explore how to conduct an effective Performance Improvement Discussion.

Workshop Duration: This is a three-day workshop.

Leadership and Management for Project Managers

Workshop description

To increase the awareness of leadership, management and communications styles used by successful project managers to lead project teams.

• Leadership and Management styles used by project managers.
• Task and People focussed management – when and how to use each style effectively.
• How to identify team member’s strengths and weakness; and improve the performance of project teams.
• Identifying your own personal leadership style and how that interacts with other team members using simple psychometric assessments.
• Using proven project management techniques to manage people effectively.
• Improving personal communications to facilitate the effective and efficient passage of information within project teams
• Using techniques drawn from Edward de Bono ‘Sic Thinking Hats ©’ to improve project meetings

Who will benefit?

• This event is suitable for Project / Programme Managers wishing to develop their leadership and management style within the context of running projects

Delegates will learn how to:

• Understand the non-technical roles and responsibilities of being a project manager.
• Gain an understanding of the leadership and management styles that can be utilised by project managers.
• Introduce tools for improving communications with individuals and within project teams to enable high performing teams to be developed.
• Introduce motivational theories and explore how these theories work can be applied on a practical level within project management.
• Introduce simple techniques that project managers can apply to enable improved working with their clients.

Workshop Duration: This is a two-day workshop.

Organisational Development & Manpower Planning

Workshop description

The overall aim of this 2-day workshop is to enable delegates to understand the basic principles behind Organisational Development (OD) and Manpower Planning (MP).

The content of this workshop will include:

• Identifying your organisations current state
• Visioning what the future looks like

o    Values, Strategies, Attitudes, Behaviours, Procedures, Polices and Structures

• How to include your employees in defining new ways of working
• How to develop a set of clear statements that tell your employees where you wish to be in the future
• Setting out the path in a clear concise and project orientated method
• Tools for helping your employees move through the change curve to achieve your goals
• Understand the need for employee re-organisation and re-deployment

Who will benefit?

• All employees of an organization with emphasis on middles and senior management

Delegates will learn how to:

• Carry out an Organisational Needs analysis (ONA) to define the starting point for any changes
• Define what success looks like, in what time frame and what measurement structures are needed to monitor the changes
• Use Employee Engagement tools to ensure full inclusivity of staff
• Define the new ways of working Strategically, Operationally and Tactically
• Develop a project management orientated method for implementing g successful change
• Develop policies and process for the most efficient use of staff
• Review KPI’s

Workshop Duration: This is a two-day workshop.

Performance Management

Workshop description

The overall aim of this 2-day workshop is to enable delegates to understand the principles of Performance Management and apply tools and techniques to help improve performance.

The content of this workshop will include:

• Self-assessment, reflection and evaluation of your own performance
• Understanding what is meant by Performance Management
• The Performance Equation
• What the Performance Curve is and how best to use it
• Raising the Performance Bar
• Relating organisational policies to performance management
• Identifying methods, tools and techniques for managing performance

Who will benefit?

• All employees of an organization with emphasis on Team leaders, middle and senior managers and anybody with line management responsibilities.

Delegates will learn how to:

• Inform people of expected standards of work and behaviour
• Give and receive constructive feedback
• Measure and report on success
• Communicate effectively with the team on performance issue
• Analyse and appraise performance
• Prioritise work, set smart objectives, delegate and measure performance
• Evaluate inputs, outputs and outcomes
• Identify appropriate methods of developing staff, e.g. formal training, coaching, mentoring
• Monitor and control staff and resources

Workshop Duration: This is a two-day workshop.

Presentation Skills that Deliver your Message

Workshop description

The overall aim of this two-day workshop is to enable delegates to design and deliver creative, clear, concise presentations, using a variety of visual and spoken medium. During the workshop delegates will:

• Explore different presentation styles and try them out
• Release inner blocks to being who you are in front of an audience
• Consider language and how to make ‘meaning’ powerful, compelling and attractive
• Appreciate the art and craft of state management
• Explore content versus context, what to say and what kind of presentation best suits what kind of audience/subject
• Take part in practice sessions through the workshop, be video-taped and receive feedback

Who will benefit?

• Anyone who wants to develop or improve their presentation skills whether it is for internal use or for external use during sales presentations for example.

Delegates will learn how to:

• Identify their own preferred presentation style and to match it to audience expectation
• Build rapport across groups and interact with everyone in the audience using the language of words and gestures
• Access the best state for them
• Identify hecklers and handle the interaction with ease and diplomacy
• Design and deliver a presentation that is interesting, attractive, concise, well managed and compelling to listen to
• Give clear messages that last

Workshop Duration: This is a two-day workshop.

Advanced Oral Communications Skills

Workshop description

The overall aim of this 2-day workshop is to enable delegates to understand the how to communicate and articulate professionally

The content of this workshop will include:

• Understand what is meant by ‘Oral Communications’
• The Communications Circle
• Learning to use the Power of Voice
• How your posture improves or reduces your speaking abilities
• Speaking in Public; Giving Presentations
• Selecting information appropriate for oral presentations
• Using Audio and Visual Aids (AVA) efficiently and effectively

Who will benefit?

• All employees of an organization who need to improve their oral communications and presentation skills

Delegates will learn how to:

• Use their voice to change the meaning of what they say
• Understand how best to read the situation and respond verbally
• Use their voice to best effect
• Change their posture when speaking to improve the ‘understandibility’ of their communications
• Present complex information to a group of delegates
• Make the best use of Audio and Visual Aids to enhance their message
• Give constructive feedback to colleagues

Workshop Duration

This is a two-day workshop.  Delegates will be expected to deliver two 10 minutes presentations during the two days.  (Topics for the presentations must be business related.)

Successful Negotiation & Influencing Skills

Event description

This is a highly participative event that explores:

• Power issues in teams and partnerships
• How to influence a manager or others in authority
• How to prepare for negotiations more effectively and build confidence
• Staying in control when negotiating, and avoiding manipulation
• Language patterns that unblock resistance in others
• The dynamics of influencing and negotiating

The two-day’s provide an opportunity to practise a variety of tools and techniques

Who will benefit?

• This event is suitable for anyone wishing to improve his or her negotiating, influencing and communication skills.

Delegates will learn how to:

• Develop the skills that earn attention, co-operation and trust
• Expand their own influencing style and flexibility
• Negotiate with others confidently and effectively
• Perceive situations from many points of view and choose the best approach.
• Identify their own style and use that to help negotiate and influence others

Workshop Duration

This is a two-day workshop.

Working Effectively with Others

Event description

The overall aim of this event is to enable delegates to explore their own working styles, and how they impact on other team members, colleagues and customers.

The objectives of this event are to:

• Introduce self-assessment, team profiling, reflection and evaluation
• Explore self-awareness using various tools
• Identify your thinking styles and the impact on others
• Recognise signs of stress and take appropriate action
• Capture your values and the values of your organisation
• Introduce techniques for state management, assertiveness, conflict resolution, effective team working and facilitation
• Identify the dynamics of working with others
• Provide a self-coaching structure to build confidence and contribution

Who will benefit?

• Anybody who would like to learn more about working with others whether they are in a team or not.

Delegates will learn to:

• Manage their working style to create and build working relationships across different levels
• Give, receive and actively seek feedback
• Identify their own thinking preferences and appreciate their significance upon their communication, language, behaviours, thoughts, beliefs, actions and non-actions
• Identify team role preferences and recognise their boundaries, strengths, weaknesses and appreciate the impact on others
• Handle potential stressful states and be able to identify what’s going and adopt a different approach
• Identify when negative self-talk is taking over the mind and be able to adapt to a different style of thinking to produce a positive response within themselves and others

Workshop Duration

This is a one-day workshop.

Successful Interviewing Strategies

Workshop Description

Let’s face it; great leaders and managers are great because they surround themselves with fantastic, talented people. Here is a little-known secret: most leaders are not very skilled at interviewing. Making poor hiring decisions (and keeping bad hires) based on deficient interviewing skills costs companies millions of dollars every year. This program helps leaders and managers develop the proven skill sets to interview and find the best candidate every time.

Program Objectives:

At the program’s conclusion, participants should be able to:

• Understand the impact of interviewing and hiring the best applicants.
• Learn six laws of interviewing for finding the right people.
• Identify and use the tools and techniques for interviewing effectively and finding talent.
• Use the right kinds of questions to uncover what they are looking for.
• Learn and use a specific step-by-step process for interviewing that eliminates mistakes
• Develop an action plan for their growth and development as interviewers.
• The following outline highlights the workshop’s key learning points. As part of your training, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior to the session(s).

Delegates will learn to:

In this introductory lesson, participants will learn the six unbreakable laws of interviewing. If they apply them, they will have quality hires that will make great contributions to their organization.

The biggest mistake that leaders make is not taking the time to identify and focus on the specific qualities they are looking for in the ideal candidate. In this section, leaders learn how to “target” a candidate on skills, expertise, and cultural fit and then to identify which ones are most important.

Leaders often look for talent in the wrong places and at the wrong times. This component covers nine specific creative techniques for finding talent. It also includes some that most leaders never use or even consider.

In this portion of the training, the instructor will give participants specific guidelines for interviewing, including what they should always do and what they should never do. They will also learn how to spot problems of exclusion versus inclusion on resumes and how to react or not react to a candidate’s responses.

In this segment, participants will learn an almost foolproof, step-by-step procedure designed to ferret out candidates who have read interviewing books for the purpose of saying what they think the interviewer wants to hear. The instructor will show participants how to use the procedure to discover the “real” person beneath the pat responses. They will also learn what should be covered in the first and subsequent interviews and who should be conducting each.

Simply put, the key to effective interviewing is preparing and asking the right questions, but many interviewers don’t. At this point in the training, participants will learn how to ask in-depth questions that generate truthful and substantive responses and get away from those that are predictable and receive equally predictable answers.
Great interviewers use tactics that are so subtle that the people being interviewed don’t even know they have been questioned. In this final lesson, participants will learn 11 effective interview strategies ranging from the use of silence to not accepting vague answers.

By the end of this program, participants will understand the procedure for finding qualified candidates. They will know how to interview skilfully, detect rehearsed responses, and use strategies that will lead to hiring the best person for the position.

Workshop Duration

This is a two-day workshop.

Understand and Build your Emotional Intelligence

Workshop Description

This workshop is about improving yourself in life and in work through a deeper understanding of human behaviour.  By getting to grips with you own emotional reactions and better understanding the emotional triggers of others, you will drastically improve your ability to grasp what is actually driving a given situation and adapt your behaviour to gain the most beneficial outcome. This exciting new two-day workshop also looks at how we can use aspects of ‘Human Givens’ to improve ourselves both professionally and personally.

Who will benefit

Those with Leadership and / or management responsibility wishing to explore new ways of handling and understanding interpersonal relationships and the motivation of others.  This workshop is particularly useful for those who struggle to understand some of their team or who find themselves surprised by colleagues’ actions as well as those who need to interact with internal or external customers on a regular basis.

Delegates will learn to

Understanding emotions:

• What is emotion and where does emotion come from;
• The difference between emotions and feelings;
• What exactly is emotional intelligence;
• Recognising and understanding our own and other people’s emotions;
• The role of emotions and feelings in decision-making.
• How to manage one’s internal states, impulses and resources;
• How to control disruptive emotions.

Personal competencies:

• Identifying and assessing the personal competencies of EQ;
• Cultivating self-awareness and the ability to control our own feelings;
• How to have a flexible and adaptive approach to change;
• Cultivating awareness of others’ feelings, needs and concerns;
• Empathy – its essential role in managing and leading others;
• Building collaborative relationships;
• Resolving emotional exchanges in conflict situations.

Skills development:

• The social skills of influence, communication and conflict management;
• Building trust and commitment by emotional allegiance;
• The empathic response; the art of non-judgemental and reflective listening;
• Drawing out facts, feelings and meaning in an emotionally charged situation.

What do I get out of it?

• Improved management and leadership through greater understanding of the cause and effect of emotions
• An understanding of the five elements of emotional intelligence –

o    Self-awareness,

o    Self-regulation,

o    Motivation,

o    Empathy and

o    Adeptness in relationships

• The ability to use emotional intelligence and related skills to achieve specific goals

Workshop Duration

This is a two-day workshop.

Customer Service Skills

Workshop Description

A one-day experiential learning event that deals proactively with the difficulties and problems faced by frontline staff within your organisation.  This event is designed to give the participants the skills and abilities to understand and deal with a range of customer service issues as well as understanding their wider strategic role.

Delegates will learn

By the end of this one-day participants will

• Know what is meant by Customer Service in the context of your organisation
• Know what good customer service looks like
• Know what poor customer service looks like
• Understand the three aspects of customer service and their role in ensuring all three aspects are used
• Improve the skills and abilities when dealing with a range of customer service issues
• Improvement in their face to face and telephone communication skills
• Being able to say no without being provocative
• Being assertive to avoid being bullied

Event Outline

• Session 1
  • What do we mean by customer service within Zubair
    • Input from participants and facilitator
• Session 2
  • What does good customer service look like? What does poor customer service look like?
    • Input from participants and facilitator
• Session 3
  • Introducing the Three Aspects of Customer Service:
    • People / Task / Hidden
    • Input from facilitator with group discussions around the three aspects
• Session 4
  • Dealing with People.
    • Improving your communication skills
      • How we communicate
      • Filters on the world
    • Transactional Analysis / NLP and Human Givens
      • Depending on audience theory will be kept to a bare minimum with pragmatic practical solutions used
    • Negotiating to a win/win or Compromise
    • How to say NO
    • Being assertive NOT aggressive
    • Giving and receiving feedback
  • Input from facilitator and group & syndicate discussions on how these theories work in practice. Facilitator to role play ad-hoc scenarios as required
• Session 5
  • “Moments of Truth”
    • Defining what “Moments of Truth” are for Zubair Corporation
    • Recognising when a Moment of Truth is upon you and doing something about it
    • Input from participants and facilitator
• Session 6
  • Experiential Work. Triads based around the following scenarios:

• Dealing with customers face to face
• Dealing with customer on a telephone
• Dealing with irate customers
• Dealing with customers who do not speak English or Welsh as a first language
• Dealing with overtly aggressive customers
• Dealing with a complaint
• Dealing with a satisfied customer

Workshop Duration

This can be a one day or two day workshop.

Strategic Thinking & Planning

This workshop is made up of a number of interlinked workshops.  As such they can be delivered in one go or can be delivered over a period of time to allow for action planning and organisational projects to be completed between modules by the delegates.

The modules are:

• Strategic Thinking
• Change Management
• Performance Management for the 21^st Century
• Organisational Development

Strategic Thinking

Workshop Description

Strategic thinking is no longer a once-a-year task performed as part of the annual strategic planning process. More than ever, today’s leaders require the ability to execute tactically, as well as work and think strategically.

At all levels, strategic thinking has become necessary for both short and long term success.

The key lies not just in individual skills, but also in the ability to engage others in an ongoing strategy process.

Delegates will learn

• What is Strategic Thinking & how can it help the Organisation?
• Setting your Mission, Vision and Goals
• Summarising your strategic direction in a Business Plan
• Identifying & utilising Driving Forces& Creativity within the business
• Understanding the current marketplace, (including use of the Ansoff Matrix & the Directional Policy Matrix)
• Techniques for exploring your current position, (including using the GE Grid, SWOT and Gap analysis & Porter’s Five Forces, PESTEL, Forced Pairs)
• Implementing your good ideas & managing
• Has it been worthwhile?  How to measure the benefits
• Identifying opportunities for application in the workplace

Workshop Duration

This is a two-day workshop.

Change Management

Workshop Descrition

Change is happening all the time. It is important for us to understanding how we react to change and how others may also react to that change. Within the organisational context, change interventions are often linked with training & development activities. We all need to learn to develop strategies to reduce resistance and build support for change within the organisations that we are working with.

Delegates will learn

• As a result of attending the workshop, you will be able to;

o    Identify your own and other people’s reactions to change

o    Understand the importance of organisational context when planning change interventions

o    Develop strategies for reducing resistance and building support

o    Deploy appropriate skills and techniques for taking people through change

Event Content

• Introductions and workshop objectives
• The importance of context when planning change Working with context – how to plan change in different organisational environments
• Impact of change on; the organisation the individual
• Reactions to change
• Dealing with resistance and capitalising on support
• Communicating change effectively

Workshop Duration

This is a two-day workshop.

Performance Management for the 21^st Century

Workshop description

This is a highly participative workshop, which will enable delegates to:

• Define Performance Management and its use within your organization
• Implement a robust and world class Performance Management system that fully integrates with the business or operations side of your organization
• Plan the implementation and delivery of a Performance Management roll out
• Identify the correct use of software tools that will support the process
• Put together a strategic plan for presentation to senior managers on the advantages and benefits of Performance Management systems
• Write a Communications Strategy for the organization outlining the benefits of Performance Management

Delegates will learn how to:

• Define the scope, cost, time and quality of a the project
• Define what Performance Management means to their organization
• Define and write the Performance Management strategy concentrating on tangible business or operational benefits
• Define and write the Communications Plan for delivery to the organization and enable ease of implementation and decrease possible resistance to change
• Use a Standard Bell Curve to plan a fair, open and honest Performance Management grading system
• Ensure quality and consistency of Performance Management results across the organization
• Use the Top Ten Drivers for Performance Management to best use

Workshop Duration

This is a two-day workshop.

Organisational Development

Workshop description

The overall aim of this 2-day workshop is to enable delegates to understand the basic principles behind Organisational Development (OD) and Manpower Planning (MP).

The content of this workshop will include:

• Identifying your organisations current state
• Visioning what the future looks like

o    Values, Strategies, Attitudes, Behaviours, Procedures, Polices and Structures

• How to include your employees in defining new ways of working
• How to develop a set of clear statements that tell your employees where you wish to be in the future
• Setting out the path in a clear concise and project orientated method
• Tools for helping your employees move through the change curve to achieve your goals
• Understand the need for employee re-organisation and re-deployment

Delegates will learn how to:

• Carry out an Organisational Needs analysis (ONA) to define the starting point for any changes
• Define what success looks like, in what time frame and what measurement structures are needed to monitor the changes
• Use Employee Engagement tools to ensure full inclusivity of staff
• Define the new ways of working Strategically, Operationally and Tactically
• Develop a project management orientated method for implementing g successful change
• Develop policies and process for the most efficient use of staff
• Review KPI’s

Workshop Duration

This is a two-day workshop.

Advanced Negotiations Skills

Workshop Description

Negotiation is an essential skill for any one to have; especially those in a management position.  It’s about planning your negotiation to ensure success, eliminating threats, maximising your negotiating power and ultimately forming lasting agreements that make all parties happy. This workshop is designed to give you the tools, knowledge and practical experience to negotiate with confidence.

Delegates will learn

Business Negotiation Principles

• What is business negotiation?

o    Discerning between haggling & negotiation

o    When is it appropriate to negotiate?

o    How do we create value?

o    How do we claim value?

o    Art or science?

Business Negotiation Principles

• Understanding your preferred negotiation style using the TKI® framework
• How to select the most appropriate strategy for any negotiation.

Who will benefit?

• This workshop is designed for people who need to negotiate from a business perspective and who need to get to a win/win solution.

Key benefits

• A definition of what negotiation is (and what it isn’t!)
• The ability to achieve win/win outcomes every time
• A strategy for successful negotiation based on careful planning
• Meaningful questioning techniques to gain an understanding of what the trade currency is
• Effective consolidated agreements will all clients and suppliers

Workshop Duration

This is a two-day workshop.

Leadership Master Class Series

Becoming a Self Motivated Leader

This two-day programme designed exclusively for middle and senior manager’s focuses on the motivational aspects of leadership from several perspectives:

• Self motivation
• Team motivation
• Organisational motivation

The two days will deal with leadership issues within the workplace arising from motivation and how motivation plays a crucial role in performance.

The master class is built around the ‘Performance Equation’; a concept originally put together by Professor John Purcell of Bath University and further enhanced by Michael Baker of Rubus Consultants:

Performance = Ability x Motivation x Behaviour x Opportunity

The format for the two days is free flow discussion and experiential exercises built around the above model.

Day 1

The morning of day one will cover off the specific areas that the group wish to deal with. This enables the master class to be tailored exactly to the audience and allows for greater participation.

The afternoon will deal with the wider aspects of motivation and leadership and will rely on feedback from participants on the way they currently operate in their working environment and the effect motivation can have on individual performance.

Day 2

Day two will lead on to look at the different ways people are motivated and introduce several motivational models and theories as well as practical exercises on how these theories work in the real world.

During day two we will also look in depth into the behaviours that can affect motivation and how we can manage these behaviours, keeping the positive and changing the negative.

Workshop Duration

This is a two-day workshop.

Change Management

Workshop Descrition

Change is happening all the time. It is important for us to understanding how we react to change and how others may also react to that change. Within the organisational context, change interventions are often linked with training & development activities. We all need to learn to develop strategies to reduce resistance and build support for change within the organisations that we are working with. This 1-day workshop will give you a toolkit of skills and techniques to help take people though change.

Who will benefit?

Any manager or leader that needs to lead change of any kind within organisations

Delegates will learn

• As a result of attending the workshop, you will be able to;

o    Identify your own and other people’s reactions to change

o    Understand the importance of organisational context when planning change interventions

o    Develop strategies for reducing resistance and building support

o    Deploy appropriate skills and techniques for taking people through change

Event Content

• Introductions and workshop objectives
• The importance of context when planning change Working with context – how to plan change in different organisational environments
• Impact of change on; the organisation the individual
• Reactions to change
• Dealing with resistance and capitalising on support
• Communicating change effectively

Workshop Duration

This is a one-day workshop.

Managing your time efficiently

Workshop Description

Time management is one of the most vital skills leaders can develop. All of us have the same number of hours in a day, and no amount of effort can change that. What we can influence is how we spend those hours.

A quote from Stephen Covey sums up how we can best use our time: “I am personally persuaded that the best thinking in the area of time management can be captured in a single phrase: Organize and execute around priorities.” This one-day workshop will show just how to do that.

Who will benefit?

The event has been designed from the ground up to be an introductory event, but staff at all levels would be able to manage time in a better way.

It would be especially useful for new managers and PA’s to attend together.

Delegates will learn

• Techniques for handling paperwork and electronic mail
• What is time worth to you?
• Dealing with priorities
• Coping with interruptions
• The Matrix…
• How to say NO
• What are your personal time management problems o Using technology to save you time

Key benefits

• Attending this event brings an increased awareness of how important time is and how easily it is wasted.
• If you could save only one hour per day by using the techniques shown on this event, what would you do with it?

Workshop Duration

This is a one-day workshop.

Managing Suppliers – Gaining Leaverage and Saving Money

Workshop Description

Supplier management is best described as an ongoing process that minimises the risks associated with purchasing goods, materials and services.

It ensures that products and services are more likely to meet agreed requirements from the point of first delivery and will continue to do so during their operational life. In the unlikely event that the product or service does not perform to its agreed requirements then corrective action can be implemented promptly.

Who should attend?

• Any one in your organisation with responsibility for purchasing from external suppliers. This workshop is also very useful for working with internal suppliers

Delegates will learn

• See the importance and relevance of effective supplier management for their business
• Understand the supplier lifecycle, and perform analysis of pre engagement activities
• Have a process to define both and the supplier culture
• Position suppliers based on significance and the potential value being delivered
• Learn how to handle change requirements
• Extracting most value from the supplier relationship
• Explore ways of managing the exit professionally

Key benefits

• Manage relationships and performance of suppliers
• Lead, influence and direct the supplier
• Make supplier reviews effective
• Position suppliers based on significance and the potential value being delivered
• Manage mid term complacency
• Extracting most value from the supplier relationship
• How to manage without ‘contract waiving’

Workshop Duration

This is a one-day workshop.

Managing and dealing with Conflict

Workshop Description

The 1-day workshop raises participants’ awareness of the background to conflict and the contribution they can make to either calming or escalating the confrontation. Participants learn key skills to maintain composure and de-escalate a situation.

This workshop forms a major building block in the ‘Duty of Care’ employers should practice to ensure staff stay safe.

Who will benefit?

• Any one who may be involved in dealing with a conflict situation within the workplace or any one involved in dealing with members of the public where conflict may become an issue?

Delegates will learn

• Have a clearer understanding of what conflict is really about
• Separate the issues from the people to make it easier to resolve or avoid conflict
• Know how to be a nice ‘person’ and how to work from their ‘position’ so the two are not confused by others
• Establish what others really think through simple open questions
• Take on a different perspective to deal with people they find difficult to handle
• Confidently deliver difficult messages

Key Benefits

• More positive ways to promote change and collaboration
• Ability to identify and deal with causal behaviours which trigger and escalate conflict
• The confidence to confront people in a way that minimises defensiveness and hostility, every time
• Skills to control your own anxiety, anger and fear in a conflict situation to build trust and respect
• Knowledge of mediation techniques for a conflict situations

Workshop Duration

This is a one-day workshop.

Managing Stress Safely

Workshop Description

Stress is a well-known trigger for depression and it can also affect your physical health. So it’s important to identify the causes of stress in your life and try to minimise them.

Any sort of loss, from bereavement, divorce and separation to a child leaving home, cause’s stress, as do long-term illness and disability.  But things such as marriage, moving house, a new job and holidays have quite high stress ratings too.

In work, worrying about deadlines or about not being up to the challenges of a particular task can cause stress.

Who will benefit?

For anyone who wants to improve there well being in terms of managing their stress load, or that of others.

Delegates will learn

• Identification of stress and the origins of the stress response.
• The effect of stress on the health of the individual.
• Identification of personal stress factors and personality types.
• Life style examination with relation to stress management.
• Behavioural patterns and their effect in stress management.

Key benefits

• Reducing the stress in your life will help in ensuring you not only become more productive in a workplace environment but also stay alive longer!

Workshop Duration

This is a one-day workshop.

Executive Leadership Programme

Building on best practice in the transfer of learning, our experience in delivering leadership and management development programmes has taught us that the powerful combination of self-managed learning, co-operative learning and the application of theory in the workplace is the best route to achieve business benefits.

Our approach is highly interactive, with emphasis on workshops and practical exercises linked to reflection, self-assessment and feedback. It emphasises outcomes (what has been learned) rather than inputs (what is taught). These shifts challenge the traditional ‘chalk and talk’ approach to teaching in favour of more experiential, personal and flexible teaching methods. The practical approach is particularly pertinent, in our experience, firstly to embed learning, and secondly to initiate the importance of finding the balance between the task and behavioural aspects of learning.

Our underpinning philosophy about learning is that it links directly with successful organisations’ ability to embrace change and to continuously improve, in an environment that serves the individual and the business. Our methods permit, and encourage, a collaborative approach to the design and development of the learning programme so that the particular requirements of the client organisation, such as the demands of the job, are taken into account, and senior management is encouraged to share ownership of the programme. Learning methods for work-based learning are attuned to best practice in the workplace, and incorporate:

• Coaching for the senior management team
• Assignments which have relevance in the workplace;
• Specialist elements which are tailored to the needs of the client organisation; and
• Team working, which is formalised through working in Action Learning Sets.

Our approach encourages the development of the reflective learner and promotes individual ownership of the learning programme – the idea of ‘personal responsibility’ will underpin the programme. For instance, following delivery of an event, whether a one-to-one coaching session or classroom based module, assignments may be set that require participants to apply their learning within the workplace – the cornerstone of embedding the learning.

Wherever possible, the assignments are designed with a dual objective:

• To support the learning endeavours of the participant and;
• To provide additional value to the client organisation by focusing on key issues.

Finally, our work-based learning approach creates an infrastructure to support team and individual learning that goes beyond the life of the learning programme and becomes embedded in working practices. As each group progresses through the programme, they provide support to each other. In our experience, at the end of a programme, participants are happy to provide mentoring support to subsequent groups. The cycle of work-based, lifelong learning delivers visible benefits to the individual, the team and the organisation.

We would recommend that any Leadership Development Programme takes consideration of the following elements:

• Personality Profiles
• Research carried out by Daniel Golmen has shown that when he compared star performers with average performers in senior leadership positions, he found that nearly 90% of the difference in their profiles was attributed to emotional intelligence factors. The use of psychometric assessments is a key element in the development of self-awareness and emotional intelligence within management at all levels.
• Tools such as the Jung Type Indicator (JTI) which is based on the extensive research carried out by Carl Jung are currently used by Cranfield University’s Centre for Customised Executive Development’.

• The use of 360^o feedback tools
• The use of 360^o feedback tools are also an excellent method of gathering further information and we would highly recommend the use of such a tool to further support the information provided by the use of JTI. This information would then enable a highly customised learning programme to be developed.
• We would also recommend the use of a 360^o before, during and after the programme has finished as a way of evaluating the impact and behaviour changes required.
• For organisations which currently do not have access to a 360^o tool we would be welcome the chance to discuss with you the various options currently available within the market place.

• Group Project Work
• To embed the learning into the workplace we would recommend that any programme designed consider Group Project Work. This would involve the group tackling real and current issues that face the organisations leaders at the current time.
• Group Project Work is an enhancement of Action Learning and is grounded in the approach pioneered by Reg Revans which holds that there can be no learning without action and no knowing without the effort to practise and implement what is claimed as knowledge.

• Executive Coaching
• Coaching is an interactive and two way process that is designed to help individuals to develop rapidly. It is work related and is focused on improving performance or behaviour of the individual. The essential features of executive coaching are that it is a short-term, time limited, goal specific, action orientated programme that enhances an individual’s development.
• We would recommend that the client organisation develop an internal capability to meet the coaching needs for future growth by the introduction of a coaching programme.

• Diversity and Equality within the workplace
• Diversity and Equality are of extreme importance within today’s modern organisation and we would recommend that this subject be covered within any Leadership Development Programme.
• At a presentation given on 28^th April 2005 by Beverly Alimo-Metcalfe PhD CPsychol Professor of Leadership Studies, University of Leeds pointed out that gender plays an important aspect within Leadership with organisations with a larger percentage of female managers being natural transformational managers.
• A study carried out by Weisul, K. (2004). Entitled The Bottom line on Women at the Top’, that was published in Business Week, January 26 stated
  • “.. On average, companies with the highest percentage of women among their top officers had a return on equity 35% higher than those with the fewest high-level women. Total return to shareholders was 34% higher for the companies with the most executive women, vs. those with the fewest”

LEAD First Programme

The programme concentrates on middle and senior leaders within your organisation and is intended to provide a stimulating and stretching environment for them to develop as leaders.

This development programme will involve 5 modules, with each module 6 weeks apart to allow the participants to fully integrate the learning back into their work environment. Each module is 2 days in duration and can be run on or off site. All modules within this programme are highly interactive and participative; participants are expected to fully interact with each other and the facilitator to gain most benefit from the modules.

Module 1 – Leading Yourself

• Development of Self Awareness using JTI © and 15FQ+ Personality Instruments
  • Research carried out by Daniel Golmen has shown that when he compared star performers with average performers in senior leadership positions, he found that nearly 90% of the difference in their profiles was attributed to emotional intelligence factors.
  • Tools such as the Jung Type Indicator (JTI), based on the extensive research carried out by Carl Jung. JTI is currently used by Cranfield Universities ‘Centre for Customised Executive Development’.
• What is the difference between leadership and management
• Exploring the various styles and theories of leadership
• Motivating to improve performance
  • How the use of good motivational techniques can improve your leadership potential
• To embed the learning into the workplace we would encourage the use of Group Project Work. This would involve the group tackling real and current issues that face the organisation at the current time.
  • Group Project Work is an enhancement of Action Learning and is grounded in the approach pioneered by Reg Revans which holds that there can be no learning without action and no knowing without the effort to practise and implement what is claimed as knowledge.

Module 2 – Communications and Teams

• Improving your communications skills; utilising the psychometric instruments from Module 1
  • Communicating your vision is important to ensure that you have the correct skills to enable your communication to be effective. This section looks at Transactional Analysis to help you get your message across effectively.
• Giving feedback and understanding why it is important
• Delegating to enable you to utilise your time better and to enhance the development of others
• Building and Leading High Performance Teams
  • Discover what it takes to build, motivate and inspire not only the teams that you are responsible for but also the other teams in your department/organisation. This section utilises Belbin’s Team Roles © Assessment

Module 3 – Diversity and Equality

• Diversity and Equality within the workplace
  • Diversity and Equality are of extreme importance within today’s modern organisation.
  • At a presentation given on 28^th April 2005 by Beverly Alimo-Metcalfe PhD CPsychol Professor of Leadership Studies, University of Leeds pointed out that gender plays an important aspect within Leadership with organisations with a larger percentage of female managers being natural transformational managers.
  • A study carried out by Weisul, K. (2004). Entitled ‘The Bottom line on Women at the Top’, that was published in Business Week, January 26 stated
    • “.. On average, companies with the highest percentage of women among their top officers had a return on equity 35% higher than those with the fewest high-level women. Total return to shareholders was 34% higher for the companies with the most executive women, vs. those with the fewest”

Module 4 – Leading and Developing Others

• Coaching using the TGROW model (Topic / Goals / Reality / Options / What will you do)
  • Coaching is seen as vital to the improvement of individuals; and thus organisations. The skills and techniques that go into a being successful coaches are varied and many. This section introduces the TROW model (Topic / reality / Options / What will you do next) and provides the chance to practice
• Conflict, how to manage it within yourself and your team
  • Conflict is inevitable within teams, and knowing how to manage it can lead to your team performing at peak level consistently
• Identify and Managing Stress in yourself and others
• Negotiating to a Win-Win situation
  • Not everyone will agree with you. This section covers how to negotiate effectively to reach a Win-Win situation.

Module 5 – Leading & Managing Change

• Managing Change within your organisation
  • Change management entails thoughtful planning and sensitive implementation, and above all, consultation with, and involvement of, the people affected by the changes.
  • If you force change on people normally problems arise. Change must be realistic, achievable and measurable. These aspects relate strongly to the management of personal as well as organisational change.
• Change and Project Management Techniques

Workshop Duration

This workshop can be delivered as a 10-day workshop or as five 2-day modules spread over several months.