Customer Service Training Essentials
Customer service training is essential to the growth of any business that works with customers, whether face to face or through phone calls. Our customer service course will cover what you and your candidates need to be the best front for your organisation. You will learn about reflective listening, call reviews and customer reviews, sensitivity, emotional intelligence and more!
Our course will also cover the theories and the “why?” of customer service. You will learn important aspects of how to deal with problems that arise from customers, as well as how to follow a call book. Our customer service training is for both front of house and call staff.
Training outcomes
Learn how to become the best representative of your organisation, whether you take phone calls in a call centre, or whether you’re front of house staff. You will learn how to deal with difficult situations, gain emotional intelligence and know how to use this to solve problems. You will understand how to use active listening to your advantage and give the best impression of your organisation.
Who should attend
This course is for anyone who deals with customers, whether that is over the phone or face to face. If you feel you need confidence and possibly knowledge of the theories and “how’s” of customer service, then this course is built for you.
Customer service training content
This course covers:
- What is customer service?
- Why is customer service important for the individuals and the organisation?
- An understanding of reflective and active listening
- How to understand the products you have and how to sell, solve problems around these
- Understand a call review and why it’s important
- Emotional intelligence and how to use this to your organisations advantage
- Understand a product breakdown
- How to use basic problem-solving skills
- What are the differences of face to face and call customer service?
General Information
There are no hidden costs for training. All our training includes; refreshments, training material, registration, coaching, evaluation, and all other related costs.
If you would like any additional information about this course then please contact us on 02921156603 or email info@CareerChangeWales.co.uk. If you are booking on behalf of a number of individuals then we can offer discounted costs. For more information please contact us using the number or email above.
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