Call Centre Training Call centre training is essential to the growth of any business that works with customers through phone calls. Our call centre training course will cover what you and your candidates need to be the best front for your organisation. You will learn about call reviews, tone of voice, call handling techniques, soft
Critical Thinking Training Course Every successful organisation will rely on people who can think critically and who can be thoughtful leaders. This Critical Thinking training will give you the knowledge of how to solve various problems using long-standing techniques. You will also learn how to analyse problems, use your creativity to implement innovative ideas within
Working at Height Overview Our working at height course has been created to encourage those who work at heights to do so safely. Falls from height are one of the biggest causes of workplace major injuries and fatalities, this is due to the lack of knowledge around working safely at height. Common causes are falls
Microsoft Word Training Our Microsoft Word course, and Microsoft word training is an excellent and high quality training around the widely used Microsoft Word software. Familiarity with word is a requirement for every individual either in education, in the workplace or otherwise. It is the most commonly use MS office application in organisations across sectors
Lean Six Sigma Training – White Belt Course The Lean Six Sigma Training, White Belt course is designed to provide a basic understanding of Lean Six Sigma methodologies, introducing participants to key concepts and principles. Who is this course for? The Lean Six Sigma White Belt Course is designed for individuals who want to enhance their understanding
ILM Level 3 Award in Leadership and Management About CCW-Training Academy CCW Training Academy (CCW), located in Cardiff, South Wales, is an innovative training provider specialising in leadership, management, ICT, and Health & Safety training, including the design and delivery of bespoke training programmes. Our aim is to help and support micro businesses and SMEs
Microsoft PowerPoint Training We run high quality and excellent Microsoft Powerpoint training and Microsoft Powerpoint course. These courses are held in small classes to ensure we can provide the highest quality possible for our candidates. As a manager, team leader or someone who needs to communicate effectively; you will be expected to present and inform
ILM Level 4 Leadership and Management About CCW-Training Academy CCW Training Academy (CCW), located in Cardiff, South Wales, is an innovative training provider specialising in leadership and management training including the design and delivery of bespoke training programmes. Our aim is to help and support micro businesses, SMEs and government sectors in upskilling or reskilling,
Lean Six Sigma Yellow Belt Training Course Lean Six Sigma Yellow Belt Training Course – Our Lean Six Sigma Yellow Belt course covers the foundational concepts and tools of Lean Six Sigma methodologies. Who is it for? The Lean Six Sigma Yellow Belt Training Course is designed for individuals who want to deepen their understanding of process
Microsoft Project Training Cardiff We provide 2 days of Microsoft Project training Cardiff and Microsoft Project course. The training is to a high quality due to the small numbers of candidates we run the classes in. We provide the training at our head office which is 5-7 Museum Place, Cardiff, CF10 3BD Day 1 – Introduction
Finance for non financial managers This finance for managers training course will help you to understand basic financial principals and the documents used in business. You will learn how to interpret the information in these documents, and use this to manage day-to-day business activity. This knowledge will enable you to be more effective in your
Train the Trainer Course – ILM Recognised Programme Train the Trainer Course – ILM Recognised Programme (Theoretical & Practical skills) This Train the Trainer is a bespoke programme designed for new and practicing trainers to evaluate their teaching styles, methodologies and innovation. This course is useful for learners to receive an ILM Recognised Programme to
