Customer Service Training Essentials Customer service training is essential to the growth of any business that works with customers, whether face to face or through phone calls. Our customer service course will cover what you and your candidates need to be the best front for your organisation. You will learn about reflective listening, call reviews
On this day we will have an AAT exam date. You can contact us to book. We host all exams on the same day, whether Level 1 or Level 4.
Train the Trainer Course – ILM Recognised Programme Train the Trainer Course – ILM Recognised Programme (Theoretical & Practical skills) This Train the Trainer is a bespoke programme designed for new and practicing trainers to evaluate their teaching styles, methodologies and innovation. This course is useful for learners to receive an ILM Recognised Programme to
Lean Six Sigma Yellow Belt Training Course Lean Six Sigma Yellow Belt Training Course – Our Lean Six Sigma Yellow Belt course covers the foundational concepts and tools of Lean Six Sigma methodologies. Who is it for? The Lean Six Sigma Yellow Belt Training Course is designed for individuals who want to deepen their understanding of process
Lean Six Sigma Training – White Belt Course The Lean Six Sigma Training, White Belt course is designed to provide a basic understanding of Lean Six Sigma methodologies, introducing participants to key concepts and principles. Who is this course for? The Lean Six Sigma White Belt Course is designed for individuals who want to enhance their understanding
An understanding of the CDM 2015 Regulation This is our new CDM 2015 training course. The Construction (Design and Management) Regulations 2015 came into force on 6th April 2015. These changes represent a significant change in the way that health and safety is managed in the construction industry. The key changes that will be covered
Microsoft Project Training We provide 2 days of Microsoft Project training Cardiff and Microsoft Project course. The training is to a high quality due to the small numbers of candidates we run the classes in. We provide the training at our head office which is 5-7 Museum Place, Cardiff, CF10 3BD Day 1 – Introduction to
ILM Level 3 Award in Leadership and Management About CCW-Training Academy CCW Training Academy (CCW), located in Cardiff, South Wales, is an innovative training provider specialising in leadership, management, ICT, and Health & Safety training, including the design and delivery of bespoke training programmes. Our aim is to help and support micro businesses and SMEs
Crisis Management Training Crisis Management training is an essential component to a successful business. Crisis management is not only for large businesses and organisations, it’s vital for small, medium and micro businesses as well. You can ensure you have the preparedness, risk mitigation, effective decision making, team coordination to get through and crisis. This course
Train the Trainer Course – ILM Recognised Programme Train the Trainer Course – ILM Recognised Programme (Theoretical & Practical skills) This Train the Trainer is a bespoke programme designed for new and practicing trainers to evaluate their teaching styles, methodologies and innovation. This course is useful for learners to receive an ILM Recognised Programme to
ILM Level 5 Leadership and Management Course Overview This ILM Level 5 Leadership and Management qualification is suitable for anyone in a management or supervisory position. This course follows on from the ILM Level 4, while it may be useful to have completed the Level 4 it is not necessary. The ILM Level 5 Leadership and
Train the Trainer Course – ILM Recognised Programme Train the Trainer Course – ILM Recognised Programme (Theoretical & Practical skills) This Train the Trainer is a bespoke programme designed for new and practicing trainers to evaluate their teaching styles, methodologies and innovation. This course is useful for learners to receive an ILM Recognised Programme to
